Clear Guidance for Difficult Conversations
Short, practical videos in which Sean Collinson explains how mediation works, how to prepare for a hard conversation, and what crisis negotiation teaches about listening, de-escalation, and moving a stalled discussion forward.
What the video library covers
The first videos are being prepared. Each one will include a written summary or full transcript, so the guidance is useful whether you watch, listen, or read.
- Divorce and family mediation
- How divorce mediation works, what to expect in a first session, preparing a parenting plan, and keeping children out of the middle.
- Conflict resolution
- Practical ways to lower the temperature of a disagreement and get to the issues that actually need solving.
- Negotiation skills
- Interests versus positions, calibrated questions, and how to make proposals the other side can say yes to.
- De-escalation
- Communication lessons from crisis negotiation: slowing down, listening for emotion, and staying steady under pressure.
- Business and workplace conflict
- Partnership disputes, conflict between colleagues, and how leaders can step in before a disagreement becomes a lawsuit.
- Media appearances
- Interviews and appearances in which Sean discusses mediation and negotiation.
In the meantime, the mediation questions and answers cover many of the same topics in writing.
Go deeper with the masterclass
Think Like a Hostage Negotiator turns these ideas into practical skills for leaders, teams, and professionals who manage high-conflict conversations.
Facing a dispute of your own?
If you are dealing with a divorce, custody, business, or civil dispute, a private consultation is the fastest way to get specific guidance on the process.